Introduction
U.S. Air Force veteran Damon Wood was diagnosed with post-traumatic stress disorder after serving in both Iraq and Afghanistan. He filed a disability claim with the Department of Veterans Affairs in Reno, Nev., and has been waiting 20 months for his rating. Nevada claims processors and service officers are overworked and struggle to work through the backlog of claims for veterans like Wood.
Video by Jessica Wilde, News21
Read more in National Security
War in Afghanistan and Iraq
Veterans Affairs, Defense Depts. spend billions in effort to coordinate records
After two years and more than $1 billion spent, integrated health records system canceled
War in Afghanistan and Iraq
Claims processors received bonuses while backlog more than doubled
Awards handed out in Baltimore, Oakland as problems festered
Join the conversation
Show Comments